Frequently Asked Questions
Everything you need to know about your Dibor home shopping experience.
What are your standard shipping times and costs?
We offer standard delivery within 3-5 working days starting from £4.95. Express next-day delivery is available for orders placed before 1pm Monday through Friday.
Can I return personalized or bespoke items?
Unfortunately, items that have been personalized, engraved, or custom-made to your specifications cannot be returned unless they are found to be faulty.
How do I care for my Dibor glassware and soft furnishings?
Most of our glassware is hand-wash only to preserve the delicate finishes. For soft furnishings, please refer to the specific care label on the product for dry cleaning or machine wash instructions.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery timeframes are calculated at checkout based on the weight of your order and the destination country.
What should I do if my order arrives damaged?
Please inspect your items upon receipt. If any part of your order is damaged, contact our customer service team within 48 hours with photographic evidence so we can arrange a replacement or refund.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.